Frequently Asked

Questions

Ticket rules, exchanges, dates, weather, and planning your visit.

Visiting Information

  • Holiday Nights is located at ZooMT - 2100 Shiloh Road, Billings, MT 59102

    Phone: 406-969-9352

    Office Hours: Mon-Fri • 9am-4pm

    Reach by clicking Contact Us

    • Holiday Nights runs November 27 through December 31, 2026.

    • Open Thursdays through Sundays: November 27 - December 13

    • Open nightly: December 16 - December 31 (closed December 24)

    • New for 2026: Open the evening of Christmas day, 5:00pm - 9:00pm

    • Low Sensory Nights: Monday, December 7 and Wednesday, December 16

    • Gates open at 5:00pm; lights off at 9:00pm (Dec 22-23: lights off at 10:00pm)

    • This event is weather dependent and may close for safety precautions. See Weather & Closures below for what that means for your visit.

  • ZooMontana, 2100 Shiloh Road, Billings, MT 59106.

  • Staff may visually inspect bags, strollers, backpacks, and purses. Metal detectors will also be used to screen for weapons.

    • Weapons and toy weapons are prohibited.

    • No outside food or beverages. (baby food and bottles, and empty containers allowed)

    • No pets. Zoo policy, no exceptions.

    • ZooMontana is a smoke-free facility.

  • No pets allowed. This is Zoo policy, with no exceptions.

  • The Zoo is equipped to handle wagons and strollers, but ground conditions vary daily with winter weather. If you need special accommodations, please contact us at least 48 hours before your visit.

  • Email info@holiday-nights.com with LOST & FOUND in the subject line so we can expedite your request. Onsite Lost & Found is located at the main ZooMontana office; ask any Holiday Nights staff member for assistance.

  • Yes, a variety of food and beverages will be available for purchase throughout the event. No outside food, drinks, or coolers are allowed. Baby bottles are allowed but will be checked at entrance security. Water bottles are not allowed. We will allow baby formula, and infant food in the event. These policies are strictly enforced.

    Have allergies? If you need special allergy free arrangements, please contact us. We’re happy to help.

  • Low Sensory Nights on December 7 & 16 offer a quieter, calmer way to experience Holiday Nights. We’ll reduce music, turn off strobing lights, limit attendance, and keep Christmas characters to designated areas so they can easily be avoided if desired.

    It’s the same Holiday Nights magic, thoughtfully adjusted for guests who may benefit from a lower-sensory experience and supported by our friends at Eagle Mount.

Tickets

    • New this year: Pick your date. Pick your price. Pricing varies by night. Choose what works for your schedule and your budget. Our ticketing platform lets you exchange your own tickets for a different date if your plans change.

      • Value (Low Sensory Nights, Dec 7 & 16)

        • Adult $18, Child (4-12) $13, Child 3 and under free

        • Senior (60+) & Veteran $15 (gate only, valid ID required)

        • S'mores Tent $235

        • Igloo Island $525

      • Classic (Thursdays, Sundays, Dec 28-31)

        • Adult $22, Child $14

        • Senior & Veteran $18 (gate only, valid ID required)

        • S'mores Tent $285.

        • Igloo Island $625

      • Peak (Fridays, Saturdays, Dec 21)

        • Adult $25, Child $16

        • Senior & Veteran $21 (gate only, valid ID required)

        • S'mores Tent $335.

        • Igloo Island $745

      • Premium (Dec 22-23)

        • Adult $29, Child $18

        • Senior & Veteran $24 (gate only, valid ID required)

        • S'mores Tent $385.

        • Igloo Island $875

      • Wagon Rides

        • Wagon rides $6 per person per ride. 

      • Parking

        • $6 per vehicle (non-surge).

        • $11 per vehicle (surge times Dec 18th – 23rd).

  • Tickets are on sale now! Buy Tickets Here. We recommend pre-purchasing for the night that fits your schedule, ticket window lines can get long and ticket can sell out.

    • Go to Holiday Nights home page to learn about ticketing options. When you’re ready to purchase, click “Buy Tickets.”

    • Choose your date on the calendar. Each date has one price already set.

    • Select your ticket types and quantities for that date.

    • Review your order and check out.

    • Your tickets and receipt arrive by email confirmation.

  • Credit and Debit are accepted online and Cash, Credit, and Debit at the ticket window.

  • Yes, with a re-entry stamp. Be sure to get stamped before you leave if you plan to come back the same night.

  • After purchasing tickets, open your confirmation email and click My Tickets. Sign in using the same email address you used to purchase your tickets. From there, you can view and manage your order, including eligible ticket exchanges.

    Tip: Your confirmation email also contains a direct link to start an exchange, so you do not need to sign in if you do not want to.

S’mores Tents & Igloo Island

    • Go to the Holiday Nights home page to learn about tent options. When you’re ready to purchase click, “Reserve a S’mores Tent” choose the date you want to reserve and select a S’mores Tent or Igloo Island. Dates are reserved in advance and will sell out, so book early.

    • Each S'mores Tent includes a themed tent for the evening, admission for 5, s'mores supplies, 1 gallon of hot chocolate, and a private bonfire.

    • Igloo Island includes a heated private igloo, private campfire, admission for 10 along with 2 gallons of cocoa and s'mores kits for guests.

  • S'mores Tents are designed for 5 guests, with additional outdoor seating and a private picnic table nearby, most guests spend time around the fire outside the tent. The more the merrier.

    Igloo Island comfortably accommodates up to 16 guests with a private outdoor fire pit and fenced area. There is plenty of room for a larger group.

  • If you have a s’mores tent reservation, be sure to skip the line and check in at the front gate under the green flag that says VIP Check-In. Your s’mores tent assignment will be given to you at the red hut at the front gate.

  • S’mores Tent and Igloo Island exchanges:

    To change your reservation date, contact Leap Customer Care. Exchanges must be completed at least 10 days before your reservation date and cannot be made through My Tickets. No exchanges are allowed within 10 days of your reservation.

    If Holiday Nights closes due to weather, our separate weather-closure policy applies.

Ticket Exchanges

  • Can I exchange my tickets for another date?

    Yes! Exchange options depend on your ticket type:

    • General admission: Sign in to your My Tickets account or click “Exchange Tickets” in your emailed receipt. Exchanges must be completed at least 24 hours before your event.

    • S’mores Tents: Contact Leap Customer Care to exchange your reservation at least 10 days before your reservation date. These exchanges cannot be made through My Tickets. S’mores Tent exchanges will not be allowed to exchange for a new date within 10 days of the reservation date.

  • Exchange options depend on your ticket type:

    • General admission: Exchange online at least 24 hours before your visit.

    • S’mores Tents & Igloo Island: Exchange through Leap Customer Care at least 10 days before your reservation.

    How to exchange general admission tickets

    Sign in to your My Tickets account using the email you ordered with, or click the exchange link in your original order confirmation email.

    1. Find your Holiday Nights order and select the tickets you want to exchange.

    2. Choose an available new date for each ticket.

    3. Review your updated order and click Submit Request.

    You’ll receive a new confirmation email with your updated tickets.

    How to exchange S’mores Tent & Igloo Island reservations

    Contact Leap Customer Care. These reservations cannot be exchanged through My Tickets. Exchanges must be completed at least 10 days before your reservation date; no exchanges are allowed after that deadline.

    Weather closures: If Holiday Nights closes due to weather, our separate weather-closure policy applies.

  • Yes! General admission tickets can be exchanged for any available night or price tier. Exchanges must be completed at least 24 hours before your scheduled visit.

    S’mores Tent and Igloo Island reservations can be exchanged by contacting Leap Customer Care. S’mores Tent exchanges must be completed at least 10 days before the S’mores Tent reservation date.

  • Yes, a $5.00 exchange fee applies per exchange order.

  • Yes. You can select anywhere from one ticket to your entire order when you start an exchange.

  • Yes, however there are no refunds or credits for exchanging for a lower priced night. If tickets are exchanged for a higher priced night, payment for the difference will need to be received for an exchange to be complete.

  • Once your exchange is processed, your original tickets are no longer valid for entry. You'll receive a new order confirmation with a new confirmation number, that's the one to use going forward.

    • Print-at-home tickets: print your new tickets from the new confirmation email.

    • Mobile tickets: pull up your new order confirmation on your phone when you arrive.

  • Available dates depend on inventory. If nothing shows up, we are either sold or closed on that day.

Weather & Closures

  • Holiday Nights is an outdoor winter event, so please dress for the weather. Severe weather or unsafe conditions may require us to close for everyone’s safety. Check our website and Facebook page for closure announcements before heading out.

  • We’ll announce event closures on Facebook, our website, and by email to affected guests, including instructions for your tickets or reservation.

  • If we close for weather on your scheduled date:

    General admission: Exchange your tickets for another date at no additional charge through your My Tickets account or the “Exchange Tickets” link in your emailed receipt. Complete your exchange within 48 hours after the canceled event to re-book with no exchange fee. If we close on December 31, general admission tickets will automatically refunded.

    S’mores Tents reservations: Contact Leap Customer Care to rebook at no additional charge. If you’re unable to rebook, your reservation will be refunded.

  • Contact Leap Customer Care.

    • General Admission: Tickets are non-refundable but may be exchanged for another available date at no charge. If Holiday Nights is closed on December 31, General Admission tickets will be refunded.

    • S’mores Tents & Igloo Island: If Holiday Nights closes due to weather and re-booking is not an option, the reservation will be refunded. Contact Leap Customer Care for support.